Product returns


You have the right to return the entire order or part of it within 14 days from the date you receive it. In case the reason for your return concerns one of the following, we undertake to bear the cost of returning the product, provided that the return has been made with the transport company that delivered the parcel to you:

  1. If with the proven fault of wrong or defective products were sold or mistakes were made in receiving the order, in the pricing, in the shipping, in the transport, in the packaging, etc.
  2. If the product has functional or quality defects and is covered by a guarantee from . This provision does not cover products that have third-party warranties, such as from the product manufacturer or his dealer.

To make a return, please first contact us by phone (+302810241401) or by email (, to inform us of the item or items you want to return. One of our partners will record your request and will provide you with a Return Material Authorization number (RMA) with which you can send us back the products.

In case the reason for return concerns a mistake of the company, the company undertakes to cover the expenses of the return only if the customer uses the same transport company that delivered the parcel. In case the consumer wishes to return his order without the fault of the company then the shipping costs are borne by the consumer himself. If you wish to receive them from your place to return to the store, we undertake it with an additional charge of 5€ (οnly for areas within Greece). After receiving the product, we will process your request immediately and we will inform you by e-mail about how to process it.


The company provides the right of replacement in case the product you bought is considered defective. In case the consumer wants to change the respective product, he is obliged to return it to the company with a transport company (courier) and to place a new order. In this case, the return cost is borne by the consumer. If the reason for the return is a mistake of the company, the cost of the return is borne by the company.

In order for the purchased product to be returned, the customer must make sure that within 14 days from the delivery day, the product is in its original packaging in the same excellent condition in which it was received. In addition, before sending it back to us, you must contact us by phone (+302810241401) or by email (, where you will inform us about the replacement/change of the product and we will give you the Return Material Authorization number (RMA).


In case the online order has been completed and you wish to cancel it, please contact our company, so that we can further inform you about the cancellation procedure. Your order can be canceled if it has not already been processed by the company. In any other case, the consumer is charged with the shipping costs. You can cancel your order easy, by sending us an email at or by phone at +302810241401.

For any questions, you can call us at +302810241401

The return address must be:
Mavrolenis 4 
Postal code 71201
Heraklion, Crete


All products returned to the company's stores and warehouses are subject to meticulous quality control. If a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right not to accept the change or return of the product in question.